Home Detox Now

At Home Detox Now, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant laws.

1. Who We Are

Home Detox Now provides medically supervised detox services across the UK.
Data Controller: Home Detox Now
Email: info@homedetoxnow.uk
Phone: 0800 XXX XXXX
Address: [Insert Registered Business Address]

2. What Information We Collect

We may collect and process the following types of information:

  • Personal identification (full name, date of birth, address, email, phone number)

  • Medical and health information (history of substance use, medications, allergies, GP details)

  • Payment details (billing address, transaction history)

  • Website usage data (IP address, browser type, device type, pages visited, etc.)

We only collect data that is necessary for service delivery, legal compliance, and improving your experience.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our detox services safely

  • To assess medical suitability for treatment

  • To contact you regarding appointments or aftercare

  • To process payments and issue receipts

  • To comply with legal obligations (e.g. safeguarding, record-keeping)

  • To improve our website and user experience

We do not sell or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent: When you explicitly give us permission (e.g. to contact your GP).

  • Contract: When processing is necessary for a treatment agreement.

  • Legal obligation: To comply with healthcare regulations and safeguarding laws.

  • Legitimate interests: For service improvement and internal analysis, balanced with your rights.

5. How We Share Your Data

We may share your data with:

  • Registered nurses, doctors, or other medical staff delivering your care

  • Emergency services in case of risk to life or health

  • Regulators or law enforcement when legally required

  • Our IT and payment service providers, under strict data security agreements

All third parties are carefully vetted and contractually bound to protect your information.

6. Data Security

We implement strict measures to keep your data secure:

  • All digital records are stored on encrypted servers

  • Access is restricted to authorised personnel only

  • Paper records (if any) are securely stored and destroyed when no longer needed

  • Regular audits and cyber protection protocols are in place

7. How Long We Keep Your Data

We retain medical records and treatment history for up to 8 years in line with NHS and healthcare guidelines. After that, data is securely deleted or anonymised.

Non-medical contact or website data may be kept for up to 2 years for customer service or marketing consent management.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion (where applicable)

  • Withdraw consent at any time

  • Object to processing based on legitimate interest

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at info@homedetoxnow.uk.

9. Cookies & Website Analytics

Our website may use cookies to enhance your experience. These are small files that track user behaviour for analytics or functionality. You can manage cookie preferences via your browser settings.

10. Changes to This Policy

We may update this policy to reflect legal changes or business updates. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about your privacy or how we use your data, please contact:

Email: info@homedetoxnow.uk
Phone: 0800 XXX XXXX